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Fraud & Quality Control Lead in Denver, CO at Westerra Credit Union

Date Posted: 1/4/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Denver, CO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/4/2019

Job Description

The lead position will be focused on enhancing member relationships by expanding and assisting in the Fraud and Quality Control Department. The lead will perform detection and prevention fraud related strategies to minimize losses and ensuring quality performance standards are met and consistent with the Credit Union vision, mission and values. This position will work directly with the Manager of the department on the planning and execution of all activities within the department.

Essential Functions:
Adhere to all designated time-frames, manage workflows to the specified deadlines and complete responsibilities effectively accurately and timely.

Assist the Manager of Fraud and Quality Assurance with the development of fraud prevention strategies and fraud recovery activities. Remains current on the most recent fraud trends and implements preventative measures to minimize exposure to the Credit Union. Ensures staff is provided appropriate fraud prevention education.

Properly identifies and communicates immediate feedback to staff concerning fraud activity, fraud events and identified fraud trends. Provide recommendations for increased controls to minimize future fraud incidents.

Assist and ensure timely and accurate completion of ongoing projects and goals to mitigate risk and resolve fraud disputes.

Assist the Manager of Fraud and Quality Assurance by ensuring accurate and consistent scoring methodologies are in place for call monitors. Provide recommendations to improve the quality of calls through training and coaching.

Participates and maintains the design and creation of the call monitoring forms

Support and participate in the development of goals and execution of strategies within the function of the department.

Consistently demonstrates the Westerra Way Experience and complies with all policies, regulation, productivity standards and workflow processes.

Other duties as assigned or needed. 


Position Titles That Report To This Positions: None

Education Experience and Certification:
Bachelor’s Degree or greater is desired; preferably in Criminal Justice, Sociology or Business.
Minimum of 2+ years of related work experience.
Minimum 2+ years of similar or related experience preferably in banking or Credit Union
Knowledge of Banks Secrecy Act Regulations

Skills and Abilities:
Proficient in Microsoft Office Applications
Excellent verbal and written communication skills
Strong attention to detail
Comply with attendance guidelines in accordance with the Credit Unions policies
Strong time-management and organizational skills
Thorough understanding of bank operations, industry trends/best practices and federal and state banking regulations.

Working Environment/Physical Requirements:
Office environment
Works primarily at desk
Some local travel for fraud training and interaction with local law enforcement

Note: This description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position.