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Supervisor Consumer Loan Processor in Denver, CO at Westerra Credit Union

Date Posted: 1/19/2019

Job Snapshot

  • Employee Type:
  • Location:
    Denver, CO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Primary Purpose of Position:
This position will be responsible for managing, leading, and organizing the documentation process for business and consumer lending in order to ensure efficiency throughout the department. Tasks include, but are not limited to L360 documentation of new loans, quality control, and ensuring regulatory compliance. This position will continually review and adjust processes to optimize efficiency, member experience and controls. This position will work closely with branches operations and loan teams to ensure a smooth and timely process for the Credit Union Members. Deliver service to both internal and external members that is in alignment with the credit union's Member Service initiatives.

Essential Functions:
Supervise staff with direct reporting relationship, support and train staff associated with all direct consumer lending delivery channels, develop and implement procedures for effective operation in the lending call center.

Responsible for effectively supervising the application processing queues to ensure applications are processed in a timely manner, follow-up is adhered to as set forth in Consumer Lending standards, identifying trends and making recommendations to improve areas of opportunity.

Responsible for efficient supervision of phone queues monitoring service levels, ensuring adequate coverage is provided, making recommendations to improve efficiencies and member service levels.

Participates in phone auditing to ensure staff is adhering to our audit evaluations requirements ensuring staff is performing member needs assessment, educating an offering additional loan products.

Effectively monitor internal member service reporting systems (EXP/Internal Surveys) to identify areas of opportunity for growth, provides coaching and mentoring to direct reports.

Develops, recommends and implements changes to improve production methods, system performance and quality of product to meet member demands and key performance metrics.

Monitors the teams’ loan closing documents for all consumer and business loan types according to Westerra Credit Union Consumer Lending Department service standards.

Monitor that loan closings and documents are delivered to members in a timely basis in according to Westerra Credit Union Consumer Lending Department service standards.

Other tasks include process mapping and streamlining, and ensuring that the team is fully trained and skilled on systems for quality and control

Performs other duties as needed or assigned.

Consistently demonstrates the Westerra Way Experience and complies with all policies and regulations.

Position Titles That Report To This Positions: Number of Positions

Reports to Consumer Lending Manager: Consumer Loan Processors – 10

Education Experience and Certification:
High School Diploma, GED or equivalent work experience
Knowledge of fiscal management and loan policies and procedures
Previous Experience in management preferred
5 years of lending processing experience

Skills and Abilities:
Detail oriented, strong organizational skills and initiative
Basic Computer Skills
Excellent verbal and written communication skills
Personal Computer
10 Key

Working Environment/Physical Requirements:
Office environment
Works primarily at desk

Note: This description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position.